International Journal of Human Resource Management – Special Issue: New HRM models for supporting managing emotional labour during emergencies

The objective of this special issue is to examine the role of HRM in supporting emergency workers’ wellbeing whilst they deliver essential services. There is growing evidence amongst HRM scholars that HRM has failed to act as the employee’s champion, especially for emergency workers who are constantly juggling the increasing demand for their services, organisational deadlines, and the high levels of emotional labour required in delivering services.

Different types of emergency workers undertake emotional work or labour, including paramedics, nurses, doctors, social workers, army personnel, police officers, paramedics and firefighters. The emotional toll they experience has not been addressed by HRM.